If you are looking for the email address of the Canada Pension Plan, you have come to the right place. The Canada Pension Plan is a social insurance program that provides retirement, disability, and survivor benefits to eligible individuals. If you have any questions or inquiries regarding your pension, contacting the Canada Pension Plan via email can be a convenient and efficient way to get the information you need.
Why should you use email to contact the Canada Pension Plan?
Using email to contact the Canada Pension Plan has several advantages. Firstly, it allows you to communicate with the organization at your own convenience, without the need to wait on hold or visit a local office. Secondly, you can keep a written record of your correspondence, which can be helpful for future reference. Lastly, emailing the Canada Pension Plan can often lead to faster response times compared to traditional mail or phone inquiries.
How to find the email address of the Canada Pension Plan?
To find the email address of the Canada Pension Plan, you can visit their official website. On the website, navigate to the “Contact Us” or “Customer Support” section, where you will likely find an email address or a contact form to submit your inquiry. It is important to ensure that you provide all relevant details and information in your email, including your name, Social Insurance Number, and a detailed explanation of your query.
Remember, before contacting the Canada Pension Plan via email, it is recommended to check their website for any updated contact information or specific instructions on how to address your inquiry. This will help ensure that your email reaches the correct department or individual and receives a prompt response.
Understanding the Canada Pension Plan
The Canada Pension Plan (CPP) is a social insurance program that provides income support to Canadian retirees and their families. It is administered by the Canadian government and funded through contributions from workers and their employers. The CPP is designed to ensure that Canadians have a stable income after retirement.
What is the CPP?
The CPP is a mandatory pension plan for most Canadians who work in Canada. It provides a monthly payment to eligible individuals who have contributed to the plan during their working years. The amount of the payment is based on the individual’s contributions and the number of years they have contributed to the CPP.
Employees, self-employed individuals, and employers are all required to contribute to the CPP. The contributions are deducted from the employee’s salary or self-employed income, and employers match the employee’s contributions. The contributions are pooled together and invested by the CPP Investment Board, which helps fund the program.
How to contact the CPP
If you have any questions or concerns about the Canada Pension Plan, you can contact the CPP directly. The CPP has a dedicated email address where you can send your inquiries. To contact the CPP via email, please send your message to [email protected]. A CPP representative will respond to your email as soon as possible.
In addition to email, the CPP also provides a toll-free phone number and a mailing address where you can reach them. For more information on how to contact the CPP, you can visit their official website at www.canadapensionplan.com.
What is an Email Address?
An email address is a unique identifier that allows individuals to send and receive electronic messages over the internet. It consists of two parts: the username and the domain name.
The username is the specific name chosen by the user, which typically represents their name or a chosen alias. For example, in the email address “[email protected]”, “john.doe” is the username.
The domain name is the address of the email provider, such as Gmail or Yahoo. It is typically written after the “@” symbol in an email address. In the example “[email protected]”, “example.com” is the domain name.
An email address is necessary for various online activities, such as creating online accounts, subscribing to newsletters, and communicating with others. It serves as a digital communication tool and can be accessed through email clients or web-based services.
When contacting the Canada Pension Plan, it is important to have a valid email address for communication regarding pension plans and related inquiries. To contact the Canada Pension Plan, you can visit their official website and find their email address for specific inquiries.
Why do you need to Contact the Canada Pension Plan via Email?
The Canada Pension Plan is a retirement plan that provides benefits to workers in Canada. If you have any questions or issues regarding your pension, contacting the Canada Pension Plan via email can be a convenient and efficient way to get the information you need. By using email, you can avoid long wait times on the phone and have a written record of your correspondence.
Benefits of Email Communication
There are several benefits to contacting the Canada Pension Plan via email:
- Convenience: Email allows you to reach out to the Canada Pension Plan at any time that is convenient for you. You can send your message outside of business hours and expect a response when the office reopens.
- Efficiency: Email communication is generally faster than traditional mail. You can receive a response within a few business days, allowing you to address your concerns or receive the information you need promptly.
- Written record: By using email, you have a written record of your communication with the Canada Pension Plan. This can be useful for future reference or if you need to provide evidence of your interactions.
Contacting the Canada Pension Plan via Email
To contact the Canada Pension Plan via email, you will need to obtain their email address. Visit the official website of the plan, and look for the “Contact” or “Contact Us” page. There, you should find the email address along with other contact information.
When sending an email to the Canada Pension Plan, provide a clear and concise subject line that summarizes the purpose of your message. Include your full name, date of birth, and contact information in the body of the email. This will help the Canada Pension Plan in identifying and addressing your inquiry or concern.
It’s important to note that when contacting the Canada Pension Plan via email, you should avoid including any personal or sensitive information, such as your social insurance number or banking details. Instead, use email as a means to initiate contact and request further instructions or guidance.
| Contact Information | |
|---|---|
| Email Address | [email protected] |
| Phone Number | 1-800-277-9914 |
| Address | Canada Pension Plan
P.O. Box 8000 Matane, QC G4W 4T6 Canada |
Benefits of Contacting the Canada Pension Plan via Email
Contacting the Canada Pension Plan via email can offer several benefits, making it a convenient and efficient way to communicate with them. Here are some of the advantages of using email to reach out to the Canada Pension Plan:
- Speed: Email provides a fast and instant way to send your inquiries or requests to the Canada Pension Plan. You can expect a prompt response from their team, allowing you to get the information or assistance you need quickly.
- Convenience: With email, you can contact the Canada Pension Plan from the comfort of your own home or anywhere with an internet connection. There’s no need to visit a physical office or spend time on hold over the phone.
- Record Keeping: When you contact the Canada Pension Plan via email, you have a readily available record of your communication. This can be helpful for future reference or if you need to provide evidence of your correspondence.
- Accessibility: Email allows you to send your inquiries or requests to the Canada Pension Plan at any time of the day or night, regardless of their office hours. This flexibility ensures that you can reach out to them whenever it is most convenient for you.
- Efficiency: By using email, you can easily attach any necessary documents or forms that may be required by the Canada Pension Plan. This eliminates the need to mail or fax documents separately, streamlining the process and reducing the risk of lost paperwork.
Contacting the Canada Pension Plan via email can save you time and effort while still receiving the assistance you need. Whether you have questions about your pension or need guidance on the application process, email provides a reliable and effective way to communicate with the Canada Pension Plan.
How to Find the Canada Pension Plan Email Address
If you have any questions or concerns related to the Canada Pension Plan (CPP), you may need to contact the CPPIB (Canada Pension Plan Investment Board) through email. To find the Canada Pension Plan email address, you can follow these steps:
- Visit the official website of the Canada Pension Plan.
- Navigate to the “Contact” or “Contact Us” section of the website.
- Look for the email address provided for CPP inquiries or general inquiries.
- Take note of the email address or copy it for future use.
Alternatively, you can also try searching for the Canada Pension Plan email address through a search engine. Simply enter relevant keywords such as “Canada Pension Plan email address” or “CPP email address” to see if any official sources or forums provide this information.
Once you have found the Canada Pension Plan email address, you can send an email with your specific question or concern. Make sure to provide all the necessary details for a prompt and accurate response.
Remember to always verify the authenticity of the email address before sending any personal information or sensitive data. Use official sources and double-check the email address to avoid falling victim to phishing attempts or scams.
By following these steps, you should be able to easily find the Canada Pension Plan email address and reach out to the appropriate authority for assistance with your CPP-related inquiries.
Official Canada Pension Plan Website
The Official Canada Pension Plan website is the primary source of information about the pension plan in Canada. It provides comprehensive details about the eligibility, benefits, and application process for the plan.
What is the Canada Pension Plan?
The Canada Pension Plan (CPP) is a social insurance program that provides a basic income to retired individuals, as well as disability benefits and survivor benefits. It is administered by the Government of Canada and requires contributions from individuals during their working years.
Benefits of the Canada Pension Plan
The Canada Pension Plan offers several benefits, including:
- Retirement pension: Provides a regular monthly payment to individuals who have made enough contributions to the CPP.
- Disability benefits: Offers financial assistance to individuals who are unable to work due to a severe and prolonged disability.
- Survivor benefits: Provides financial support to the spouse or common-law partner and children of a deceased contributor.
How to Apply for the Canada Pension Plan
To apply for the Canada Pension Plan, individuals need to complete the CPP application form and submit it to the designated government office. The application process can be completed online or through mail.
To learn more about the Canada Pension Plan, including eligibility requirements and the application process, please visit the official website:
Official Canada Pension Plan Website
Canada Pension Plan Social Media Channels
The Canada Pension Plan (CPP) is a retirement plan for Canadians, providing income during retirement. If you have any questions or need assistance with your CPP, there are several social media channels you can follow and contact for help.
1. Facebook
The CPP has an official Facebook page where you can find the latest updates, news, and information regarding the pension plan. To reach out to the CPP on Facebook, you can send them a direct message or leave a comment on their posts.
2. Twitter
You can also connect with the CPP on Twitter, where they share important updates and engage with their followers. They respond to queries and concerns through public tweets or direct messages, providing assistance and guidance related to the CPP.
3. YouTube
The CPP has a YouTube channel that features informative videos about the pension plan, such as how to apply, eligibility criteria, and benefits. You can subscribe to their channel and leave comments or questions on their videos.
4. LinkedIn
If you prefer a more professional platform, you can connect with the CPP on LinkedIn. They share career-related articles, job opportunities, and updates about the pension plan. You can send them a message or comment on their posts for any inquiries.
Remember, while social media channels can be helpful, it’s essential to avoid sharing sensitive personal information on these platforms. If you need to discuss confidential details or have complex inquiries, it’s best to reach out to the CPP directly through their official email address or phone number.
Contacting the Canada Pension Plan via Phone
If you need to reach out to the Canada Pension Plan regarding your pension, there are a few options for contacting them by phone. The Canada Pension Plan has a dedicated phone line to assist individuals with their inquiries and concerns.
General Inquiries
For general inquiries related to your pension, you can contact the Canada Pension Plan at their toll-free number: 1-800-277-9914. This line is available Monday through Friday, from 8:30 am to 4:30 pm.
Specific Inquiries
If you have specific questions or concerns about your pension, such as eligibility or payment issues, you can contact the Canada Pension Plan at their toll-free number: 1-800-277-9914. This line is available Monday through Friday, from 8:30 am to 4:30 pm. You may need to provide your Social Insurance Number or other identifying information when speaking with a representative.
By reaching out to the Canada Pension Plan via phone, you can receive direct assistance and clarification on any pension-related matters. This can help ensure that you receive the information you need to make informed decisions about your retirement.
Canada Pension Plan Email Address FAQs
What is the Canada Pension Plan?
The Canada Pension Plan (CPP) is a social insurance program that provides financial support to retirees, disabled individuals, and their families. It is managed by the Government of Canada and funded through contributions from employees, employers, and self-employed individuals.
Why would I need the Canada Pension Plan email address?
If you have any inquiries or concerns regarding your Canada Pension Plan benefits, eligibility, contributions, or any other related issues, you may need to contact the Canada Pension Plan directly via email.
What is the Canada Pension Plan email address?
The official email address for the Canada Pension Plan is [email protected]. You can send your inquiries or concerns to this email address, and the CPP team will assist you accordingly.
It is important to note that you should provide accurate and detailed information when contacting the CPP via email to ensure that your query is addressed effectively.
When can I expect a response from the Canada Pension Plan?
The Canada Pension Plan aims to respond to inquiries and concerns in a timely manner. However, response times may vary depending on the volume of emails received and the complexity of the issue. It is advisable to allow a reasonable amount of time for the CPP team to review and respond to your email.
Can I contact the Canada Pension Plan through other means?
Yes, apart from email, you can also contact the Canada Pension Plan by phone or mail. The CPP provides various contact options to cater to different preferences and needs. You may visit the official CPP website for more information on alternative contact methods.
Are there specific guidelines for contacting the Canada Pension Plan via email?
When contacting the Canada Pension Plan via email, it is recommended to include relevant information such as your full name, Social Insurance Number (SIN), and any other details related to your inquiry. This information will help the CPP team assist you more efficiently.
Additionally, ensure that your email is clear, concise, and polite. Clearly state your question or concern and provide any relevant supporting documents if necessary.
| Frequently Asked Questions |
|---|
| What is the Canada Pension Plan? |
| Why would I need the Canada Pension Plan email address? |
| What is the Canada Pension Plan email address? |
| When can I expect a response from the Canada Pension Plan? |
| Can I contact the Canada Pension Plan through other means? |
| Are there specific guidelines for contacting the Canada Pension Plan via email? |
Problems with Finding the Canada Pension Plan Email Address
When it comes to accessing information about the Canada Pension Plan, one of the common challenges people face is finding the email address to contact the authorities. While the Canada Pension Plan is a widely-known program that provides retirement benefits to Canadian citizens, navigating the official channels to obtain specific information can be difficult.
One of the main issues individuals encounter is the lack of a clear and easily accessible email address. The Canada Pension Plan website provides various contact options, including a toll-free phone number and a mailing address. However, for those who prefer electronic correspondence, finding a direct email address can prove to be quite a challenge.
Multiple Options, Vague Results
Many people turn to search engines in the hopes of finding a specific email address for the Canada Pension Plan. However, they often encounter multiple options, which can be confusing and lead to vague results. This is due to the fact that various departments and agencies may have their own email addresses, making it difficult to know which one is the correct and official contact for inquiries related to the Canada Pension Plan.
Long Response Times
Another problem individuals face when trying to obtain the Canada Pension Plan email address is the long response times. Even after submitting a request through the official channels, it may take several days or even weeks to receive a response. This delay can be frustrating and lead to further difficulties when trying to find specific information or resolve a pension-related issue.
| Common Problems Finding the Email Address | Possible Solutions |
|---|---|
| Lack of clear email address on the Canada Pension Plan website | Contact the general information phone number for guidance |
| Confusion regarding multiple email options | Try contacting different email addresses provided on the website |
| Long response times | Follow up with a phone call or submit another request if necessary |
Overall, navigating the process of finding the Canada Pension Plan email address can be frustrating due to a lack of clarity and slow response times. It may require patience and persistence to obtain the necessary contact information. If possible, reaching out through alternative contact methods, such as phone calls or written correspondence, may be more effective in obtaining the desired information or resolving pension-related issues.
Tips for Emailing the Canada Pension Plan
When it comes to contacting the Canada Pension Plan, email can be a convenient and efficient way to get in touch. However, it’s important to follow some tips to ensure your email is effective and receives a timely response.
1. Use the correct email address:
Before composing your email, make sure you have the correct email address for the Canada Pension Plan. Sending your email to the wrong address may result in a delayed response or no response at all. Double-check the official Canada Pension Plan website or contact their customer service to obtain the appropriate email address.
2. Include a clear and concise subject line:
The subject line of your email should clearly state the purpose of your message. This will help the recipient understand the nature of your inquiry and prioritize their response accordingly. For example, if you have a question about your pension eligibility, your subject line could be “Inquiry about Pension Eligibility”.
3. Provide all necessary information:
When composing your email, be sure to include all relevant details and information. This may include your full name, social insurance number, date of birth, and any specific details related to your question or issue. Providing as much information as possible will help the Canada Pension Plan understand your situation and provide a more accurate response.
4. Be polite and professional:
When communicating with the Canada Pension Plan via email, it’s important to maintain a polite and professional tone. Avoid using offensive or aggressive language, as this may hinder the progress of your inquiry. Clearly state your question or concern, and be respectful in your communication.
5. Follow up if necessary:
If you don’t receive a response within a reasonable timeframe, it’s acceptable to follow up on your initial email. However, be patient and allow sufficient time for a response before sending a follow-up email. In your follow-up email, politely inquire about the status of your original inquiry or provide any additional information that may be necessary.
By following these tips, you can increase the likelihood of receiving a prompt and helpful response when emailing the Canada Pension Plan. Remember to use the correct email address, include a clear subject line, provide all necessary information, and maintain a polite and professional tone in your communication.
What to Include in Your Email to the Canada Pension Plan
When sending an email to the Canada Pension Plan, it is important to include specific information to ensure that your request or inquiry is properly addressed. Here are some key details to include in your email:
1. Your Full Name
Begin the email by providing your full name as it appears on official documents and correspondence. This will help the Canada Pension Plan identify you correctly.
2. Your Social Insurance Number
Including your Social Insurance Number (SIN) is crucial for the Canada Pension Plan to verify your identity and access your specific account information. Make sure to provide the correct SIN to avoid any delays in processing your request.
3. Briefly State the Purpose of Your Email
In the subject line or the body of the email, clearly state the purpose of your email. Whether you are requesting information about your pension benefits, reporting a change in your personal information, or making a general inquiry, it is important to be specific.
4. Provide Relevant Details
Include any relevant details related to your inquiry or request. For example, if you are inquiring about your pension eligibility, provide information about your employment history, dates of service, and any other relevant documentation or details.
5. Contact Information
Ensure that you provide your current contact information, including a phone number and a mailing address. This will allow the Canada Pension Plan to reach out to you if additional information is required or if they need to respond to your inquiry.
6. Be Polite and Professional
Remember to maintain a polite and professional tone throughout your email. Using appropriate language and expressing your request or concern clearly will help ensure a prompt and helpful response from the Canada Pension Plan.
By including these key details in your email to the Canada Pension Plan, you can ensure that your request or inquiry is properly addressed and increase the likelihood of receiving a timely response.
Canada Pension Plan Response Time
The Canada Pension Plan is committed to providing timely responses to inquiries and requests from individuals seeking information about their pensions. Whether you are looking for assistance with your pension account or have a question about the application process, the Canada Pension Plan aims to address your concerns efficiently and effectively.
When contacting the Canada Pension Plan by email, you can expect a response within a reasonable timeframe. The response time may vary depending on the nature of your inquiry and the current workload of the Canada Pension Plan team. However, the Canada Pension Plan strives to reply to emails promptly, typically within 5 business days.
To ensure that your inquiry receives a timely response, it is important to provide all relevant details and include any supporting documentation. This will help the Canada Pension Plan team address your inquiry more efficiently and accurately.
If you have not received a response within the expected timeframe, it is recommended to check your spam or junk email folder. In some cases, email responses from the Canada Pension Plan may be filtered into these folders. If you still cannot find a response, you can consider reaching out to the Canada Pension Plan through alternative contact methods, such as phone or mail.
The Canada Pension Plan understands the importance of timely communication and is committed to ensuring that individuals receive the information they need regarding their pensions. By providing clear and concise details in your email, you can help expedite the response process and receive the assistance you require.
Responding to an Email from the Canada Pension Plan
If you have received an email from the Canada Pension Plan (CPP) and are unsure how to respond, it’s important to take the necessary steps to protect your personal information and ensure the legitimacy of the email.
1. Verify the Sender: Before providing any personal or financial information, make sure to verify the identity of the sender. Look for official email addresses ending in “@cpp.ca” or “@service.gc.ca”. Be cautious of emails from generic or suspicious email addresses.
2. Check for Phishing Attempts: Be mindful of any suspicious links or attachments within the email. Phishing scams often attempt to trick individuals into providing sensitive information by impersonating reputable organizations. Avoid clicking on any unfamiliar links or downloading attachments from unknown sources.
3. Contact the CPP Directly: If you have concerns regarding the email you received, it is always best to contact the CPP directly. Visit their official website or use their verified contact information to reach out and inquire about the email you received.
4. Never Provide Personal Information: The CPP will never request personal or financial information via email. If an email asks for your Social Insurance Number (SIN), banking details, or other confidential information, it is likely a scam. Avoid providing any personal information in response to the email.
5. Reporting Suspicious Emails: If you believe you have received a fraudulent email claiming to be from the CPP, it is important to report it. Forward the suspicious email to the Canadian Anti-Fraud Centre or the CPP’s official email address for further investigation.
Remember, it’s always better to err on the side of caution when responding to email communications, especially when it comes to personal and financial information. Stay vigilant and protect your information from potential scams.
Escalating Issues with the Canada Pension Plan Email Support
Reaching out to the Canada Pension Plan (CPP) through email has become a common way for individuals to address their pension-related concerns. However, there have been increasing issues with the CPP email support system, making it difficult for individuals to find the appropriate email address to contact.
One of the main problems with the CPP email support is the lack of a dedicated email address specifically for pension inquiries. Many individuals find it challenging to identify the correct email address to use when reaching out to the CPP with their concerns. The absence of a clear and easily accessible email address can lead to unnecessary delays and frustration for individuals who are in need of assistance.
An additional issue with the CPP email support is the lack of a timely response. Emails sent to the CPP often go unanswered for an extended period, leaving individuals in limbo and unsure of when or if they will receive a response. This delay can be particularly concerning for individuals who have urgent pension-related matters that require attention.
Furthermore, there have been cases where individuals receive automated responses from the CPP email support, which provide generic information that does not address the specific concerns raised in the original email. This can be frustrating for individuals who are seeking personalized and tailored assistance regarding their pension situations.
To address these escalating issues with the CPP email support, it is imperative for the CPP to improve their communication channels and provide clear and easily accessible email addresses for pension inquiries. Additionally, the CPP should prioritize timely responses to emails and ensure that the information provided is relevant and helpful to individuals seeking assistance.
Overall, the CPP email support system needs significant improvements to better serve individuals seeking assistance with their pensions. By addressing the issues discussed above, the CPP can enhance the overall customer experience and provide individuals with the support they need to navigate the complexities of the pension system.
Find Canada Pension Plan Email Address: If you are looking for the email address to contact the Canada Pension Plan regarding your pension inquiries or concerns, it is recommended to visit the official website of the CPP. The website provides a contact page that lists the different methods of contacting the CPP, including an email form. By filling out the email form with your relevant information and inquiry, you can ensure that your message reaches the appropriate department within the CPP and increases your chances of receiving a timely and accurate response to your pension-related concerns.
Other Ways to Contact the Canada Pension Plan
If you are unable to reach the Canada Pension Plan through email, there are other ways you can contact them to address any questions or concerns you may have regarding your pension.
1. Canada Pension Plan Phone Number
One of the easiest ways to contact the Canada Pension Plan is by phone. You can call their toll-free number at 1-800-277-9914 to speak with a representative who can assist you with your pension inquiries.
2. Canada Pension Plan Mailing Address
If you prefer to communicate through traditional mail, you can send a letter to the Canada Pension Plan at the following address:
Canada Pension Plan
P.O. Box 9700
Matane, QC G4W 0H3
Canada
Be sure to include your name, address, and any relevant information regarding your inquiry to ensure a prompt response.
3. Canada Pension Plan Office Visits
If you would like to speak with a Canada Pension Plan representative in person, you can visit one of their offices located throughout Canada. To find the nearest office to your location, you can use the Service Canada Office Locator on the official Canada Government website.
When visiting an office, be sure to bring any necessary documents and identification related to your pension to facilitate the discussion and address any concerns effectively.
By utilizing these other contact methods, you can ensure that your communication reaches the Canada Pension Plan and receive the necessary assistance for your pension-related inquiries.
Q&A:
How can I find the email address for Canada Pension Plan?
To find the email address for Canada Pension Plan, you can visit their official website at www.canada.ca and navigate to the “Contact us” or “Contact information” section. There you should be able to find the email address or a contact form that you can use to reach out to them.
What is the email address for Canada Pension Plan?
The email address for Canada Pension Plan can be found on their official website. It’s best to visit www.canada.ca and look for the “Contact us” or “Contact information” page to find the specific email address you need.
Where can I send an email to Canada Pension Plan?
You can send an email to Canada Pension Plan by visiting their official website at www.canada.ca and finding the “Contact us” or “Contact information” page. There, you should be able to find the email address or a contact form that you can use to reach out to them.
Is there a specific email address for Canada Pension Plan enquiries?
Yes, there is a specific email address for Canada Pension Plan enquiries. You can find this email address on their official website at www.canada.ca. Look for the “Contact us” or “Contact information” page to find the email address you need to send your enquiries to.
Can I contact Canada Pension Plan via email?
Yes, you can contact Canada Pension Plan via email. To find the specific email address you need, visit their official website at www.canada.ca and navigate to the “Contact us” or “Contact information” section. There you should find the email address or a contact form that you can use to reach out to them.
What is the email address for the Canada Pension Plan?
The email address for the Canada Pension Plan is not publicly available. You can contact them through their official website or by calling their toll-free number.
How can I contact the Canada Pension Plan via email?
Unfortunately, you cannot contact the Canada Pension Plan via email. They do not provide a public email address for inquiries. You can reach them through their website or by phone.
Is there an email address where I can send my questions to the Canada Pension Plan?
No, there is no email address available for contacting the Canada Pension Plan. You will need to visit their official website or call their customer service line for any inquiries or questions.
Where can I find the email address for the Canada Pension Plan?
The Canada Pension Plan does not provide a public email address for contact. To reach them, you can visit their official website or call their toll-free number.
Can I email my inquiries and concerns to the Canada Pension Plan?
No, the Canada Pension Plan does not accept inquiries or concerns via email. You can contact them through their website or by calling their customer service line.